When a page does not open
When an address fails to load, an empty window is replaced by a This page didn’t open screen. It shows:
- the site’s address (you can select and copy it);
- an explanation;
- Try Again, which loads the same address once more;
- in small grey type, the system’s message and error code. It is what to paste into a search or a support message.
The explanations
| explanation | what happened |
|---|---|
| This address could not be reached. | the site is not answering, the address is mistyped, or there is no network |
| This site’s certificate could not be traced back to an authority this Mac trusts… | the certificate was issued by an authority that is not trusted. A Certificates link appears beside the button; it opens Configuration |
| This site’s certificate was issued by …. The authority is on the list but is not trusted until you turn it on. | Savoia has that authority, but it is switched off. Beside Try Again there is a Trust … button |
The Trust … button does what the switch in Configuration ▸ Privacy ▸ Certificates does: it turns the authority on and retries the load at once. The same switch turns it off again. More on the page Certificates.
The next successful load in that tab removes the screen.